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From the beginning, HCA founders Dr. Thomas Frist, Sr,, Dr. Thomas Frist, Jr., and Jack Massey envisioned creating a healthcare company with the scale, resources and clinical expertise to provide patient-focused care at a time when many communities were growing rapidly and needed more access to healthcare. In 1968, they formed Hospital Corporation of America (HCA) - one of the first hospital companies in the United States.
“Bricks and mortar do not make a hospital. People do.”
Dr. Thomas Frist, Sr.
HCA worked closely with local physicians and used innovative business practices and access to capital to bring much-needed healthcare to growing areas throughout the country. HCA expanded rapidly, building new hospitals in under-served communities, buying and upgrading existing facilities, and collaborating to manage hospitals for other owners. Using its medical background, financial resources and management expertise, HCA built a core group of leading hospitals, an approach it continues to use nearly 50 years later.
“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.”
Dr. Thomas Frist, Sr.
One of the nation’s leading providers of healthcare services, HCA is made up of locally managed facilities that include 178 hospitals and 119 freestanding surgery centers located in 20 states and the United Kingdom.
HCA uses its vast clinical knowledge, innovative operating strategies, scale and stability to transform healthcare and help communities thrive. By conducting large-scale clinical research with partners including Harvard Pilgrim Institute and the CDC, and using data from more than 27 million patient encounters each year, HCA has published several medical studies in peer-reviewed journals, including the groundbreaking REDUCE MRSA study published in the New England Journal of Medicine. Research and clinical protocols developed by HCA physicians, nurses, pharmacists, data scientists and others are helping develop new standards of care and saving lives in hospitals across the country.
HCA Mission and Values
Above all else, we are committed to the care and improvement of human life.
In pursuit of our mission, we believe the following value statements are essential and timeless:
We recognize and affirm the unique and intrinsic worth of each individual.
We treat all those we serve with compassion and kindness.
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect, and dignity.
We act with absolute honesty, integrity, and fairness in the way we conduct our business and the way we live our lives.
HCA's community support, delivered through the grassroots efforts of our employees, The HCA Foundation and HCA corporate sponsorships, helps sustain childhood and youth development programs, scholarships, community-based health clinics and the operating budgets of countless not-for-profit organizations across the country. In 2016, HCA made $23.2 million in cash donations to charitable organizations.
Our model of giving – led by the leadership, service and financial support of our employees in their communities – reflects our view that a strategic outlay of talent, resources and time yields stronger communities. This model also fosters our culture of inclusion and teamwork, strengthens our cultural competence, and cultivates goodwill within the diverse communities we serve.
Together, through care, leadership and support, we can be true change agents in our communities. In 2015, our employees pledged approximately $8.3 million to community agencies and volunteered more than 36,000 hours.
We believe in delivering exceptional health care, and that is built on a foundation of inclusion, compassion and respect – for our patients and for each other. We will foster a culture of inclusion across all areas no matter a person’s race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or veteran status.
“At HCA, we believe delivering a quality patient experience is central to fulfilling our mission of the care and improvement of human life. We can only achieve this by providing care that recognizes the diverse cultures and backgrounds of our patients, physicians and employees – where everyone is treated with fairness, dignity and respect.”
R. Milton Johnson
HCA Chairman and CEO
In line with our strategic efforts to ensure equitable care, HCA is proud to actively support the national collaborative effort Equity of Care. We believe that by eliminating disparities in healthcare, we can improve experiences and outcomes for all our patients.
Equity of Care, a partnership between the American College of Healthcare Executives, American Hospital Association, Association of American Medical Colleges, Catholic Health Association of the United States, and America’s Essential Hospitals, is dedicated to bringing all patients the care they deserve. The coalition works to improve diversity data to expand access, increase cultural competency training and foster diverse leadership.
Our commitment to diversity and inclusion
At HCA, we seek to provide culturally competent care to every patient we serve. We are committed to fostering a culture of inclusion that embraces and nurtures our patients, colleagues, partners, physicians and communities.
Access for all: learn about our language services
When patients and their families understand and participate in healthcare decisions, they have better outcomes and a better healthcare experience. That’s why HCA is committed to ensuring that every patient we serve is able to effectively communicate with caregivers and easily access care-related information.
To deliver on this promise; HCA partners with multiple vendors to offer essential language services for patients who may be limited English proficient (LEP), deaf or hard of hearing, blind or low vision, or have other communication barriers. Our goal is to always provide the highest quality patient-centered communication through the use of interactive translation and interpretation tools, including qualified face-to-face, telephonic and video remote interpreting.
Access to language services advances our goal: to give all people the care they deserve.
Care begins with understanding
Providing people with true care – care that considers all their needs – takes a willingness to learn about other cultures and to recognize what makes each patient unique.
Art Garza, CEO of Valley Regional Medical Center, knows that leadership plays an important role in supporting the many factors that contribute to the delivery of culturally competent care.
“We are always working on more effective communications between patients and providers. Food, culture, language – it must all be considered,” says Art. “Through ongoing collaboration between doctors and our hospital, we conduct health screenings and educate members of our communities about their most prevalent diseases, so we can all take better care of ourselves.”
The way Art leads – using values to drive strategy – is at the heart of how HCA operates.
Diversity spurs innovation
HCA strives to solve problems before they exist. But when someone does experience an issue, we act quickly to make things right – not just for the individual, but for everyone.
After attending an event at Riverside Community Hospital, Ruthee Goldkorn had a hard time getting to her car. Valet service had closed, and the staffer with a golf cart wasn’t equipped to accommodate her wheelchair. Her long wait prompted her to contact the hospital, which led to a call to D’Andrea Evans, ADA compliance coordinator for HCA’s design and construction department. Ruthee’s experience led to the quick implementation of an effective plan to enable all hospital guests, regardless of disability or time of day, to easily get to their cars.
Once this issue was resolved, D’Andrea continued to collaborate with Ruthee to address other potential accessibility issues at the hospital. “Together, we’re developing solutions for all of our facilities,” says D’Andrea.
HCA has a team of more than 500 ADA coordinators dedicated to improving care for patients with disabilities, for veterans, and for seniors, as well as to furthering patient rights with regard to service animals.
Building diverse teams
Dia Nichols, CEO of Northside Hospital, has been a long-time champion of creating a more inclusive culture, not just within HCA but also within the broader healthcare industry. Dia was among HCA’s first African-American CEOs – an achievement that helped blaze the trail for others.
Fueled by his own opportunities and encouraged by supportive mentors along the way, Dia always aims to create teams with diverse skill sets.
“Most of the time, what makes us different makes us awesome. Differences challenge our assumptions, and I like that,” Dia says. “My approach is to create opportunities to find the top talent.”
Hear firsthand from people who are changing the face of healthcare.
“I had no idea when I got hired at Medical Center of Plano at 21 years old it was going to lead me on this 25-year journey working for HCA. There are so many avenues you can go within our company that if I didn’t want to be doing this next year, I could venture into another kind of role because I’ve touched so many different types of systems.”
Andrea Gilley Locher
Imaging System Administrator
Stonecrest Medical Center, Nashville, Tenn.