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Posted: 08-Mar-23
Location: Jackson, Tennessee
Type: Full Time
Sector:
Internal Number: -
Chief Quality Officer
Position: Chief Quality OfficerLocation: Jackson, TennesseeReporting Relationship: The Chief Quality Officer will report to Jackie Taylor, M.D., Chief Physician Executive of West Tennessee Healthcare.Website: https://www.wth.org/
The OrganizationWest Tennessee Healthcare (WTH) is trusted with the health and wellbeing of more than half a million people living across 9,000 square miles of West Tennessee. It's a trust built over more than 70 years by the thousands of compassionate physicians, nurses, and care givers working in more than 90 locations that make up West Tennessee Healthcare. The organization is based in Jackson and has locations in Paris, Jackson, and Dyersburg.
As a public, not-for-profit healthcare system, West Tennesseans depend on WTH for a lot, including:
With a full continuum of care, West Tennessee also provides:
West Tennessee Healthcare HistoryThe need for a new, modern hospital in Jackson, Tennessee, became critical during World War II, as the population in the area grew. Three small community hospitals operating at the time were combined to form a 123-bed hospital with 166 employees due to the persistence of civic clubs, local leaders, and the Tennessee General Assembly. The Tennessee legislature created the private act in 1949 to form Jackson-Madison County General Hospital District (“the District”) to provide a full range of healthcare services for the needs of low income and indigent patients. Jackson-Madison County General Hospital opened the doors to treat its first patient on August 11, 1950.
The District, known as West Tennessee Healthcare, has now grown into a comprehensive health system of operating hospitals and clinics, as well as providing other healthcare services, and now employs over 7,000 people throughout the region. A Board of Trustees Appointed by the City of Jackson and Madison County is charged with the oversight of West Tennessee Healthcare. The system is completely self-supporting and does not operate on local tax revenues.
MissionTo improve the health and wellbeing of the communities we serve while providing exceptional and compassionate care.
VisionTo be chosen by our staff, our physicians and our community as the best place to work, the best place to practice and the best place to receive comprehensive care.
Values – WTH Cares
West Tennessee Healthcare Hospitals
West Tennessee Healthcare Jackson-Madison County General HospitalThe flagship of West Tennessee Healthcare is Jackson-Madison County General Hospital which is a 642-bed tertiary care center that is the only tertiary care hospital between Memphis and Nashville. The hospital provides care for 17 counties of rural West Tennessee of which approximately 400,000 persons reside. Within the General Hospital, there are six ‘centers of excellence’: the West Tennessee Heart and Vascular Center, Kirkland Cancer Center, West Tennessee Women’s Center, West Tennessee Neuroscience and Spine Center, and Emergency Services. Each center has a historic reputation of ‘high-tech, high touch’ skills.
West Tennessee Healthcare Camden HospitalCamden Hospital is a 25-bed community hospital serving primary and acute care patients. It is a member of the American Hospital Association, Tennessee Hospital Association, and West Tennessee Hospital Council. Camden General is licensed by the State of Tennessee and approved by the Department of Health and Human Services for participation in Medicare and Medicaid programs. Camden General is accredited by the Joint Commission on Accreditation of Healthcare Organizations and is part of the West Tennessee Heart Network.
West Tennessee Healthcare Bolivar HospitalWest Tennessee Healthcare Bolivar General Hospital is a critical access hospital with 25 licensed beds and a member of the American Hospital Association, Tennessee Hospital Association, and West Tennessee Hospital Council. They are licensed by the State of Tennessee and accredited by The Joint Commission and approved by the Department of Health and Human Services for participation in Medicare and Medicaid Programs. A wholly owned affiliate of West Tennessee Healthcare, Bolivar General Hospital is governed by a separate advisory board composed of citizens from Bolivar and Hardeman County.
West Tennessee Healthcare Dyersburg HospitalWest Tennessee Healthcare Dyersburg Hospital is a 225-bed acute care facility accredited by the Joint Commission. It offers a range of medical, diagnostic, and surgical services including 24-hour emergency care, an intensive care unit, and a renovated obstetrics unit.
West Tennessee Healthcare North HospitalWest Tennessee Healthcare North Hospital is a satellite of Jackson-Madison General Hospital; a 150 – bed facility providing outpatient, diagnostic, medical, surgical, and emergency care. North Hospital also offers 8 state-of-the-art operating rooms; space for 24-bed pre-operative and recovery area; and 20 patient rooms for recovering total joint patients.
West Tennessee Healthcare Volunteer HospitalWest Tennessee Healthcare Volunteer Hospital is a 100-bed facility offering inpatient and outpatient care, emergency services, heart care, diagnostic imaging, pediatric medicine, physical therapy, and a range of specialties.
West Tennessee Healthcare Milan HospitalMilan General Hospital is a member of the American Hospital Association and Tennessee Hospital Association, is licensed by the State of Tennessee, and has been approved by the Department of Health and Human Service for participation in Medicare and TennCare programs and accredited by The Joint Commission. Milan Hospital has 70 acute care beds with 12 being designated as Swing Beds and 3 Critical Care Beds. It offers a wide range of primary care, acute care, intensive care, and rehab services close to home. The hospital became a wholly owned affiliate of West Tennessee Healthcare on January 1, 1998. The service area spans West Tennessee with the primary serve being Milan, North Gibson County and Carroll County.
The OpportunityPurpose of the PositionThe West Tennessee Healthcare’s Chief Quality Officer (CQO) position is a new and elevated role in the organization. The CQO will strategically work in partnership across the system to improve and align quality, safety, and performance improvement. The CQO is a critical and collaborative leader in supporting and implementing plans to achieve excellence.
The goal of high-quality healthcare success addresses WTH’s success in delivering on its mission as a healthcare provider. All relevant data and information is utilized to establish the organization’s performance in providing quality care. WTH is focused on improving healthcare outcomes, service delivery results, and functional status as well as achieving superior results relative to other organizations that deliver similar healthcare services.
Initial goals and priorities for the CQO include to:
Position SummaryReporting directly to the Chief Physician Executive, the Chief Quality Officer of West Tennessee Healthcare has oversight and responsibility for all quality and patient safety related activities throughout the system. They direct all efforts of performance improvement initiatives to ensure compliance with all regulatory standards through national, state, CMS, Joint Commission, and other agencies. The CQO is integral for further development of analytics, clinical data management, decision support, and the application of evidence-based best practices. They will exert their leadership influence in a manner that permeates the entire organization ensuring that clinical excellence remains a priority for every team member.
Beyond focusing on quality, patient safety, and harm reduction, the CQO will develop and grow strong relationships at all levels of the organization to support, promote, and encourage a culture of quality and safety. They will build and strengthen clinical collaboration across the system in the dynamic and everchanging healthcare environment to ensure effective clinical integration.
Key ResponsibilitiesThe CQO will have a broad set of responsibilities, with a focus on the following areas:
Professional Experience/QualificationsThe Chief Quality Officer will have a minimum of 10 years of experience in a hospital facility, including at least 5 years of serving in a supervisory or management role is required. Experience leading quality and risk functions is preferred.
Specific experience, skills, and attributes should include:
Education and LicensureOperations or Clinical Executive: Master’s degree in nursing, healthcare administration, or a similar field of study with a strong analytical base, preferred. CPHQ (Certified Professional in Healthcare Quality), preferred.
The CommunityJackson, TennesseeJackson is located halfway between Memphis and Nashville on Interstate 40, in the heart of the Americana Music Triangle. Jackson is a vibrant city filled with music, great restaurants, numerous recreational activities, and a strong community. The soul of Jackson is downtown where the people are what make downtown the heart of the city. It’s a small community filled with many places to visit and see. Downtown has something to offer for everyone. It’s filled with local art, performances, shops, and places to eat.
Jackson is where country music connected to the blues and the sound of Rock-A-Billy was heard around the world. From the Jackson Symphony to concerts at AMP, from Jackson Theatre Guild productions to Ballet Arts, Jackson celebrates the arts. The Jackson Arts Council works to strengthen the arts in their community. In addition to performances, you’ll find public art installations such as murals, sculptures, and other mediums throughout the city.
Jackson offers numerous sport and recreation opportunities for everyone to enjoy. There are recreational leagues to participate in, tennis courts, hiking and cycling trails, and much more. There are also many places around Jackson where you can enjoy water activities like kayaking. Middle Fork Bottoms is a new park that’s paved with walking trails, has a 10-acre fishing lake, boardwalks, and stunning overlook areas. In addition, the West TN Healthcare Sportsplex offers 17 baseball and softball fields, 20 public parks covering 800 acres, and 2 dog parks.
ApplyApplications should be sent to Kait Hasler Kait.Hasler@KornFerry.com
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