Career Central

Your Role:

The Trauma Stepdown Medical Receptionist will support delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Department/Unit Summary

Our Trauma Unit specializes in caring for Level I Trauma patients from the Middle Tennessee area, covering over a 66,000 square mile area. Our patient focus is on providing quality care to multisystem acute and critical care patients involving traumatic injuries, and preparing them for their return back into society. We strive for the best and set high standards for the care we provide. A typical shift for our nurses includes working with a dedicated team to care for patients with head, neck, spinal cord, thoracic, abdominal, pelvic, and a variety of orthopedic injuries. The Vanderbilt Trauma staff members are excellent in teamwork, reacting quickly to situations, thinking critically, and managing patients from admission to discharge.

Shift:

Days - 7a-7p

View how Vanderbilt Health employees celebrate the difference they make every day:

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled

Our Nursing Philosophy:

We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education, and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being.

• Nursing Careers: http://www.vumcnursingcareers.com/index.html
• Benefits: http://www.vumcnursingcareers.com/benefits.html
• Our Nursing Philosophy: http://www.vumcnursingcareers.com/philosophy.html
• Our Nursing Leadership: http://www.vumcnursingcareers.com/leadership.html
• Shared Governance: http://www.vumcnursingcareers.com/shared-governance.html
• Education & Professional Development: http://www.vumcnursingcareers.com/professional-development.html
• Life In Nashville: http://www.vumcnursingcareers.com/nashville.html
• VUMC Nursing: http://www.mc.vanderbilt.edu/root/vumc.php?site=vanderbilt-nursing

KEY RESPONSIBILITIES:

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

High School Diploma or GED (or equivalent experience) and < 1 year relevant industry

Licensure, Certification, and/or Registration (LCR):

• Physical Requirements/Strengths needed & Physical Demands:
  
  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.
  
  
  Movement
  
  • Occasional: Standing: Remaining on one's feet without moving.
  • Occasional: Walking: Moving about on foot.
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.
  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.
  
  
  Sensory
  
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information
  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.
  
  
  Environmental Conditions