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Location: Brooklyn, New York
Type: Full Time
Internal Number: 003
Start Treatment & Recovery Centers has an immediate need for a Chief Medical Officer (CMO), a highly skilled healthcare practice administrator with board certification in addiction medicine in New York.
The CMO oversees START’s medical operations, encompassing medical and nursing services and behavioral and mental health services (collectively referred to as clinical services or processes). As a member of the Executive Team, the CMO will participate in organizational strategic planning and is responsible for the strategic management of clinical operations, including budgeting, personnel development, and leadership to support goal attainment.
The CMO must possess a working knowledge of the social determinants of Health and how such determinants apply to our patient population.
The CMO must identify opportunities to improve patient access and equity through increased patient outreach, engagement, and retention, as well as program and service expansion within a patient-centered practice.
The CMO must maintain expert knowledge and application the regulatory requirements of the Federal Substance Abuse and Mental Health Services Administration (SAMHSA) and Drug Enforcement Administration (DEA), the New York State Office of Addiction Services and Supports (OASAS), Office of Mental Health (OMH), and Department of Health (DOH), and the New York City Department of Health & Mental Hygiene (DOHMH), and other governing bodies that relate to START clinical operations. The CMO maintains the integrity of medical services by ensuring compliance with legal mandates, safety requirements, and standard operating procedures to align with best practices, START’s values, and overall strategy.
· Collaborate with START’s Chief Executive Officer (CEO) and the Executive Team to Identify program and service expansion opportunities and, through sound analysis, influence organizational decisions to adopt and support CEO and Board initiatives to affect START’s viability.
· Within the organization’s strategy and mission, formulate and operationalize the strategy for Medical and Nursing Services and Behavioral and Mental Health Services' functional units.
· Ensure medical services’ alignment and scope of practice based on evidence-based data, incorporating the input and expertise of direct reports and other internal and external stakeholders.
· Maintain an understanding of contracts governing clinical operations and ensure the provision and standard of care for all contracted services.
· Develop functional unit and individual Key Performance Indicators (KPI), and at required intervals, measure and report on program and staff performance towards goal attainment; continuously engage in strategy and process review; make informed changes to improve overall performance.
· Assess functional unit skills and knowledge capital; determine gaps and collaborate cross-functionally to develop and launch training programs to support staff development to achieve and retain a high-performing and engaged workforce.
· Support a psychologically safe and constructive environment for all staff by helping to create and maintain a high-impact and equity-based culture that embraces learning and growth and where differences converge at the point of understanding, respect, and teamwork.
· Provide proactive and ongoing performance feedback to direct reports and other medical staff; continuously identify and track accomplishments towards goals; identify improvement needs and institute development plans to reach and maintain competencies; leverage human resources and medical management staff to ensure maintenance of educational requirements and training compliance by medical staff.
· Team with human resources and other internal and external stakeholders on medical staff pipeline development, recruiting, and retention initiatives.
· Oversee the appointment process of medical personnel to the medical team and partner with human resources, the CEO’s office, and other stakeholders to finalize such appointments.
· Engage in risk assessments to identify regulatory compliance alignment and opportunities for change; implement sustainable improvements and resources to prioritize and resolve concerns, thereby mitigating risks to START, staff, and patients.
· Maintain full awareness of the standard operating procedures for each: Medical and Nursing Services and Behavioral and Mental Health Services; continuously review and inform strategies to align with existing regulations, foundational, and current best practices; oversee the memorialization of procedures and policies in the Clinical Manual or another approved institutional knowledge bank.
· Review, develop, and implement administrative and medical policies to support compliance with existing regulations, practice, and service needs.
· Partner to establish and support global patient development, engagement, and retention programs, including assisting in preparing grants to fund medical services and related research.
· Partner on the oversight of the design and execution of all medical research conducted by START.
· Assist the Research and Evaluation functional unit in conducting clinical operations’ evaluation, auditing, and research.
• Extreme ethical, intellectual, professional, and personal values align with START’s mission and values and complement the executive and senior leadership teams.
• Strategic thinker with exceptional analytical, business management, interpersonal and communication skills to effectively build credible systems, processes, and relationships to promote organizational growth.
• A collaborative, authentic leader who is confident and assertive in style and respects others with a high emotional quotient, cultural awareness, and sensitivity, with an orientation to coaching, mentoring and inspiring all levels of staff to positive action to achieve goals.
• Board certification in internal medicine, primary care, emergency medicine, or another practice-relevant specialty.
• A minimum of 10 - 15 years of general medical clinic experience, with a successful record of accomplishments and superior performance as a tenured, practicing physician in a health system or major medical group recognized for excellence in medical care and contemporary medical management practices.
• A minimum of 5 - 7 years of medical operations leadership in an addiction medicine practice within the state of New York, overseeing business goals and processes and clinical staff management.
• Superior management and executive leadership ability; experience with performance improvement and quality management programs.
• A record of accomplishment in championing a culture of collegiality between stakeholders.
• A broad knowledge of healthcare and the application of medical treatments to each stage of life (from a pediatric, adolescent, adult, geriatric, and special populations).
• Demonstrated knowledge of managed care and health policy that encourages visionary thinking with superior medical competence and accomplishments.
• Expert level understanding of SAMHSA, DEA, OASAS, OMH, DOH, and NYC DOHMH regulations and compliance requirements; ability to proactively learn and apply new regulations to inform practice compliance and knowledge of the staff.
• Experience with grant writing is highly desirable.
· Board certification in Psychiatry.
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