Manager – CV System of Care- AdventHealth - Orlando

Location Address: 601 E Rollins St, Orlando, FL 32803 

Top Reasons to work at AdventHealth Orlando:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
• serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

Work Hours/Shift: Full Time; M-F 8A-4:30P

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

Scope of Responsibility:

• Participates in team and special events as required.
• Maintains up-to-date professional skills through formal training.
• Maintains awareness of virtual health care delivery requirements by networking with the employees of other organizations.

Compliance/Regulatory Responsibility:

• Contributes to the development and implementation of the policies and procedures and the strategic plan and objectives and is accountable for the setting and attainment of the clinical team’s goals and objectives.
• Complies with all mandated legal/regulatory requirements related to a working virtual care environment, e.g., occupational health & safety, standards of professional conduct, etc.
• Communicates effectively with all clients, families, peers, colleagues and other health care professionals, service agencies and community partners.

Operating & Capital Budget/Fiscal Responsibility:

• Responsible for operational budget and maintaining adherence to the budget day to day for the Virtual Care Center
• Assist in Capital needs forecasting with the Executive Director and Director of Ambulatory CV identifying strategic needs over 3-5 years.

Strategic Planning Responsibility:

• Develop clinic strategies that are in accordance with the overall CVI strategy and AHS strategic plan.
• Ensures that no patient is ever discharged and aligns with virtual platforms, transitional and specialty clinics, physician practices, and other community benefit endeavors.

Performance Improvement Responsibility:

• Develop day to day and DRG specific performance plans that identify opportunities for improvement and execute them.

Community Relations Responsibility:

• Represent CV Institute and AdventHealth to the local communities that the clinics are in as well as any CV Institute specific community event.

Staffing/Labor/Supervisory Responsibility:

• Coordinates and supports clinic team meetings.
• Attends and leads regularly scheduled team and staff meetings.
• Responsible for recruitment, hiring, training, development and dismissal of clinical staff.
• Responsible for building and maintaining a unified, high performing interdisciplinary team.

•  Responsible for supervision as well as conducting of regular performance appraisal of an interdisciplinary team of health professionals.
•  Develops and implements strategies to promote interdisciplinary team building.
•  Counsels and assists staff with clinical program and client issues.
• Advises staff and seeks input regarding Clinics policies and procedures and clinical directives.
•  Responsible for scheduling staff, approving and monitoring staff training, absences and ensuring adequate program coverage.

• Communicates effectively with health care team members to create a cohesive team

What You Will Need:

KNOWLEDGE AND SKILLS REQUIRED:

• Skilled in providing appropriate patient information that matches the needs of the patient
• Ability to interact appropriately with department/teams to facilitate process development, quality improvement, and interaction with patients/families through many mediums of communication
• Skilled in issue resolution with staff and consumers
• Strong organizational, communication, and customer-relations skills
• Skilled and comfortable in discussing a wide range of disease diagnosis and treatment options with patient, family, and physicians/providers

Knowledge & Skills Preferred:

• Program development
• Proficient in Microsoft Office (Access, Excel, Power Point, Word)
• Telehealth and virtual platforms
• Knowledgeable in billing and coding procedures

EDUCATION REQUIRED:

• Bachelor’s degree in Nursing

Education Preferred:

• Master’s degree in Nursing or Advanced Practitioner Licensing

EXPERIENCE REQUIRED:

• Three years’ progressive Cardiovascular Program leadership
• Five years’ experience in clinical leadership roles or leading teams of multiple professionals
• Customer service experience

Experience Preferred:

• N/A

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

• Current Florida or Multi-State license to practice professional nursing

Licensure, Certification, or Registration Preferred:

• Advance Practice Practitioner

Job Summary:

The Manager for Cardiovascular (CV) System of Care reports to the Director of Ambulatory CV Services. The Manager is responsible for directing the provision of quality Cardiovascular virtual and ambulatory services delivered by an interdisciplinary team in a comprehensive, collaborative manner with an emphasis on health promotion, avoidance of readmission, chronic disease management and education. As well, that no patient is ever truly discharged.  The Manager develops and is accountable for the activities of the various program and its staff; represents and promotes the CVI by participating in various community activities; and is a key leader in the overall management of the virtual and ambulatory services of patients.

The Manager works in collaboration with the Cardiovascular Institute (CVI) Team member's primary care manager (CM) to ensure safe and appropriate transition between levels of care, including working as a part of the interdisciplinary care team in the development and execution of a person-centered transition plan. Coordinates with support staff, (e.g., Housing Outreach Specialist, Education Specialist, Virtual Care, DME Specialist, and Community Advocates) and services required for a safe transition. Along with the primary CM, collaborates with family/caregivers to identify and ensure member and/or caregiver needs are met and services are in place to support a successfully achieving transition goals. Assists with identifying resources with specialized capabilities when members with complex needs transition to the community, residential facility or group home. Identifies members residing in nursing facilities or other institutions who are candidates for transitioning back to the community. Assists in reviewing and analyzing data related to rebalancing and developing action plans to meet patient care goals.  Serves as the liaison for pre- and post-acute care for cardiovascular conditions including all CVI programs. 

Provides administrative support in the areas of human resources, finances and general accountability to the Director.

The Manger will have a large geographical area of responsibility that includes both physical and virtual that will evolve from Central Florida upwards to a large regional scope.

Areas of Responsibility:

• Virtual Care Center
• Enterprise-wide [virtual] remote care management
• Enterprise-wide [virtual] chronic care management
• Enterprise-wide [virtual] transitional care management
• Enterprise-wide telehealth platforms
• Enterprise-wide [virtual] scheduling and appointment functions 
• Management of mobile cardiac telemetry for a CV system of care
• Care navigation oversight of various programs
• Projects assigned by CVI Executive Team and future ambulatory platforms  
• Transitional and specialty clinics in the Central Florida region