The U.S. Department of Homeland Security recently issued an emergency advisory about an elevated threat of cybersecurity attacks targeting hospitals and health care systems in the U.S. These threats can come by phone calls, text messages or emails.
ChristianaCare advises that everyone be alert to potential phone, email and text-messaging scams. If you receive a suspicious phone call, text message or email from ChristianaCare that asks you to make a financial transaction or to provide personal information, please visit www.christianacare.org or call 302-327-5555 and ask to speak to someone from the department or service that contacted you.
Are you a RN that is looking for a challenging role and to be part of a great team? ChristianaCare is looking for a RN to be part of the Telephone Triage Team! This position is part of our Access Center at 601 Delaware Ave, Wilmington DE. The selected candidate will triage calls that covers 9 primary care and specialty practices. Hours will vary between 7am-6pm, and occasional coverage on Saturdays from 8am-12pm.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assesses callers needs and assists them with issues related to patient care utilizing the nursing process
Adapts communication style to persons representing diverse personal, professional, cultural, and socio- economic backgrounds.
Ability to multi-task, simultaneously thinks, talks, and types
Uses excellent hearing and listening skills to receive detailed information
Utilizes the computer database to assess, educate, and document all information in an accurate manner
Refers calls requiring a provider's response and triages as medically necessary.
Screens and responds to patient phone calls, directing to Clinicians as needed.
Schedules appointments, based on necessity, by offering the earliest appointment available with each Clinician.
Schedules urgent visits as appropriate.
Maintains confidentiality of all patient information.
Adheres to policies/safety practices established by CCHS
Meets minimum established quality and productivity standards
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required
EDUCATION AND EXPERIENCE REQUIREMENTS:
Minimum of an Associate's degree from an accredited two year college. BSN preferred. If Associate degree RN will need to obtain BSN within 3 years per Christiana Care policy.
A graduate of a state approved or National League of Nursing accredited training program
Current unrestricted Delaware RN License
3 years of related clinical experience in acute or ambulatory or emergency room area or telehealth preferred.
Basic PC and keyboarding skill required
An equivalent combination of education and experience may be substituted
Internal Number: JR54851
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.