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Office Support Specialist-Radiation Oncology - AdventHealth - Winter Park
Location Address: Winter Park , Fl 32792
Top Reasons to work at AdventHealth - Winter Park
Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years
Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness
Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute
Work Hours/Shift: Part Time Days
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partnersâ™ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones, within (3) rings using scripted greeting, and responds to inquiries within and appropriate time-frame. Reviews physician orders to verify patientâ™s name, date of birth, diagnosis, ordering physicianâ™s name and ensure orders have been signed by ordering physician. Maintains open line of communication with patients, leadership and clinicians when delays occur, or issues arise.
Creates new patient packets of pertinent forms as required by the hospital and department. Queues all patients upon arrival to department as needed. Captures patient ID photos and enters demographic information as needed.
Performs eligibility and benefits verification and re-verification applicable to patientâ™s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times.
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to respond to ever-changing matrix of hospital needs and act accordingly.
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
Computer skills including outlook, Microsoft, Word and Excel.
Minimum of one (1) year of customer service experience
Basic Life Support (BLS) Certification
Bi-lingual (English required and Spanish preferred), both written and verbal communication
Knowledge of Electronic Health Records (EHR)
Experience working with and obtaining insurance authorizations.
Read and understand medical terminology
One to two years of customer service in a medical office setting
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.