Desert Regional Medical Center is a 385 bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative , patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation,joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
The Patient Service Representative greets patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures.
Access to demographic information and limited patient health information related to job function.
The Patient Service Representative obtains monitors and expedites the necessary authorizations and approvals for hospital outpatient services or elective surgeries per the designated insurance carriers.
Department Specific Duties:
Interviews and Registers Patients.
Explains forms, obtains demographic and insurance information and inputs into applicable
Patient Accounting systems. Explains hospital deposit policy and collects appropriate monies from
patients and/or responsible parties. Promotes positive working relationships with patients, families, physicians
and other departmentï¿½s within the hospital to ensure a high level of service is provided.
All patient charts are complete with a minimum accuracy rate of 95% on all registrations
Needs no assistance from co-workers
Accurately enters demographic & insurance information on a timely basis
Obtains all necessary copies of insurance cards and related documents
Obtains all appropriate and necessary signatures to meet regulatory requirements
Accurately and timely scans all necessary/required documents into VI Web
Maintains current knowledge of financial resources in order to identify appropriate financial status for private pay
Insures Trauma and Ambulance logs are maintained current to ensure proper identification of emergency room patients.
Consistently process cashier receipts with a 100% accuracy rate when accepting cash payments according to established policies and procedures.
Maintains current knowledge of Cerner system to ensure proper ï¿½computer down-timeï¿½ registration of emergency room
Consistently answers phones timely while maintaining positive working relationships with patients, co-workers, physicians
and nursing staff
Consistently meets monthly cash collection goals as outlined by Tenet Corporate Patient Financial Services/Patient Access Departments
Maintains current knowledge of Compact for Uninsured Policy & Procedure and complies with appropriate guidelines.
Collect s 50% of ï¿½potentialï¿½ monies due (co-pays, deductibles, and deposits)
Supports and facilitates open communication with patients and families
Supports and facilitates open communication with physicians and other department staff
Maintains confidentiality of patient information per HIPAA regulatory guidelines
Continually strives to meet patient needs and expectations
Receives positive comments from patients and families regarding job performance.
Receives positive comments and feedback from coworkers and other department staff.
High School Diploma or GED
Ability to type a minimum of 35 WPM
One to three years recent experience in acute care hospital registration and/or business office environment.
Knowledge in Medicare, Medi-Cal and third party billing and collection procedures.
Experience or knowledge in admissions, registrations and insurance verification.
Ability to speak Spanish or other additional languages.
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Nights
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905021313
About Desert Regional Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.